Warranty EU

Legal guarantee of compliance by the Seller, defect reporting compliance and warranty work.

Pursuant to the effects of the European Directive 44/99 / EC and of the Italian Legislative Decree n. 206/2005 (Consumer Code), the Seller shall provide the consumer a legal warranty on the product for any lack of conformity with the contract of sale, which appears within the period of 24 (twenty four) months from delivery to the consumer of the product.

The legal guarantee allows the consumer, in the event of lack of conformity of the product, to obtain, by applying directly to the Seller, within a reasonable time, taking into consideration the nature of the product, repair the product (if possible), price reduction, the replacement of the product or rescission of the contract of sale, according to terms and conditions laid down in the applicable legislation..

It is not in any case covered by warranty the use of non-conforming product to the right of the product and the instructions / warnings about provided by the Seller and / or the manufacturer of the product.

Any indication of a lack of conformity of the product must be submitted along with proof of purchase of the product by the Seller (tax document issued by the Seller or payment receipt).

Within the period referred to in par. 8.1., Signaling a lack of conformity shall be sent by the consumer not later than 2 (two) months from the date on which the lack of conformity was found.

The signaling of the lack of conformity must be submitted by the Consumer to the Seller via e-mail at supporteu@maseradesign.com; Seller shall promptly notify the Consumer of the ways in which return or make available to the product.

The Seller shall, through the service department of the manufacturer of the products, will make quality checks to verify the non-conformity of the product and provide feedback to the consumer via e-mail to the consumer provided during the registration process to site.

In the case of non-conformity of the product, the seller will reimburse the consumer price of the product including shipping costs incurred for the return of non-conforming product or, alternatively, at no cost to the consumer, repair or replace the product with a new product; in the latter case, the non-conforming product and replaced remain the property of Seller.

A refund will be made by the Seller to the Consumer by bank transfer or, where possible, by the same means of payment used by the consumer when purchasing the product.
It will be responsibility of the Consumer to communicate to the Seller, always via e-mail at supporteu@maseradesign.com, bank to make the transfer in his favor, and to ensure that the Seller is in a position to repay the amount due.