Shipping & Returns EU

Orders made on ATTOVERTICALE.COM , are shipped in the European Union Countries from M TIME (Via Giuseppe Garibaldi,142 – 27058 Voghera (PV). Orders made on ATTOVERTICALE.COM , are shipped worldwide, European Union excluded, from MASERA DESIGN LIMITED (Unit A 16, 10/F, Ching Cheong Building, 1-7 Kwai Cheong Rd. Kwai Chung, N.T. Hong Kong).
M TIME ships in the European Union Countries by Crono Italia from Monday to Friday. Orders placed during the weekend will be processed on the following Monday morning.
MASERA DESIGN LIMITED ships worldwide, European Union excluded, from Monday to Friday. Orders placed during the weekend will be processed on the following Monday morning.
As required by the rules of the trade, all shipments ATTOVERTICALE.COM are accompanied by official invoice stating the value of the individual items in Euro, for all shipments in European Union; in USA Dollars for all shipments worldwide, European Union excluded.
IT IS ILLEGAL TO DECLARE A LOWER VALUE THAN THE OFFICIAL OR INDICATE THE ITEMS AS A GIFT

TRACEABILITY SHIPPING
In case of delay due to the custom’s offices, customers will be contacted directly by courier or by ATTOVERTICALE.COM.

DELIVERY AUTHORIZED SHIPPING
Upon good’s arrival, customers are requested to carefully inspect the package before a signature a proof of delivery of the shipment. Packages are carefully packed with adhesive tape placed around the package. If for any reason the package is tampered with or if the tape is not intact, clients are asked to sign the receipt, subject, or to refuse delivery. In the event that the delivery has been accepted with an unauthorized signature or there is evidence of tampering with the package, customers are asked to report the incident immediately to the carrier and contact Atto Verticale at supporteu@attoverticale.com for all shipments in European Union, or support@attoverticale.com for all shipments worldwide, European Union excluded. If for any reason the shipment can not be successfully delivered to the address provided by the Customer, the package is likely to be returned to the sender at the expense of the Customer. These amounts will be deducted from any refund due to the Customer by M TIME (for all shipments in European Union) or by MASERA DESIGN LIMITED (for all shipments worldwide, European Union excluded)

DELIVERY ORDER
If for any reason the customer refuses delivery of the shipment or requires the return to the sender any shipping charges, charged to M TIME (for all shipments in European Union) or to MASERA DESIGN LIMITED (for all shipments worldwide, European Union excluded) will be deducted from any refund due to the customer.

For additional information, please refer to GENERAL CONDITIONS OF SALE (EUROPEAN UNION COUNTRIES ONLY)